Refund and Returns Policy – Simona

At Simona, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our refund and returns policy is designed to make the process easy and transparent.

Returns

• You may request a return within 7 days of receiving your order.

• To be eligible for a return, items must be:

1. Unused and unworn
2. In the original packaging with tags intact
3. Free from any damage or alteration

• Certain items cannot be returned for hygiene reasons, including:

1. Innerwear
2. Swimwear
3. Sale or final clearance items

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping charges are non-refundable, except in cases where the item received was defective or incorrect.

Exchange Policy

• At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order.

How to Initiate a Return

1. Contact our customer support at simonastoreonline@gmail.com or via the website contact form within 7 days of delivery.
2. Provide your order number and reason for return.
3. Our team will provide instructions for returning the item.

Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within 48 hours of delivery.

• We may request a photo of the item to verify the issue.

• A full refund or replacement will be provided for damaged or defective items.

Shipping Returns

• Customers are responsible for return shipping costs, unless the item is damaged or incorrect.

• We recommend using a trackable shipping service, as Simona is not responsible for lost return shipments.

Contact Us

For any questions regarding returns, refunds, or exchanges, contact:

Email: simonastoreonline@gmail.com
Website: https://simonashopping.com/